Thank you for visiting and shopping at Jousenshoes.com. The following are the terms and conditions that constitute our Shipping Policy.

Shipment processing time

 

All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.

 

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

 

 

Shipping rates & delivery estimates

 

Shipping charges for your order will be calculated and displayed at checkout.

 

 

Shipment method	Estimated delivery time	Shipment cost
FBA	2-6 business days	Free

 

 

Delivery delays can occasionally occur.

 

Shipment to P.O. boxes or APO/FPO addresses

 

Jousenshoes.com ships to addresses within the U.S., and APO/FPO/DPO addresses.

 

Set the City to APO, FPO, or DPO, set the State/Province/Region to AA, AE, or AP, and the Country/Region to "United States" when shipping to an APO, FPO, or DPO address. Standard Shipping Deliveries may take up to 21 business days for these addresses.

 

Shipment confirmation & Order tracking

 

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

 

Customs, Duties, and Taxes

 

Jousenshoes.com is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

 

Damages

 

Jousenshoes.com is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

 

Please save all packaging materials and damaged goods before filing a claim.

International Shipping Policy

 

We currently do not ship outside the U.S.