FAQs

Our service operates 24/7 throughout the year, and we ship through the Amazon platform. The estimated shipping time is 2-5 days.

Shipping within the United States is entirely free of charge

At the moment, our products are only available for ordering and delivery within the United States. We plan to expand our shipping to more countries in the future. Please stay tuned for updates.

JOUSEN SHOES primarily come in the following materials.

1. Leather Shoes:

• Wipe off dirt and dust with a damp cloth regularly.
• Use a leather conditioner to prevent cracking and maintain suppleness.
• Polish with a matching shoe cream or wax to restore shine.
• Store in a cool, dry place with shoe trees to maintain their shape.

2. Suede Shoes:

• Brush gently with a suede brush to remove surface dirt.
• Use a suede eraser to remove stains and scuffs.
• Protect against moisture with a suede protector spray.
• Store in a cool, dry place away from direct sunlight.

3. Synthetic/Plastic Shoes:

• Wipe clean with a damp cloth or sponge.
• Avoid prolonged exposure to direct sunlight, which can cause fading.
• Store in a cool, dry place to prevent warping or melting.

4. Patent Leather Shoes:

• Wipe with a soft, damp cloth to remove smudges and dirt.
• Use a patent leather conditioner to maintain shine and prevent cracking.
• Store in a dust bag or a shoebox to protect the glossy finish.

Remember to check the care instructions provided by the shoe manufacturer, as some specific shoe types may require specialized care products or techniques. Regular cleaning and maintenance will not only keep your shoes looking great but also ensure their longevity.

The factory is in China, and our shoes are made in China.